Business Driver:
Faced with competitive challenges in a fast growing market, SEB Vilnius decided that in order to improve their ability to serve their customers more efficiently, a new branch based sales solution was required.
In selecting a solution based on the Finantix best practice CRM process components and architecture, the bank is improving customer service, improving sales, and safe in the knowledge that the solution can be expanded and improved as the business environment changes with the accession of Euro, and an increasingly regulated financial marketplace.

Solution
The new CRM solution now provides the SEB Sales staff with the ability to have a complete global single client view, including non SEB held assets, and therefore better plan, recommend and execute campaigns and sales recommendations.
The Finantix solution was launched live to 1000 strong user base, serving over 1 million customers less than nine months after solution selection. This reflects on the commitment of both parties to the success of the program, the quality of the Finantix solution, and the quality of the SEB and Finantix project team.

Audrius Ziugzda, CEO SEB Lithuania, said:
"Thanks to Finantix I can now look forward to making an earlier than expected ROI on my business investment. The users are finding the application easy to use, and the initial numbers are already quite promising.
Given the componentised and strategic nature of the Finantix offering, we are really looking forward to leveraging our solution across different business areas in the future".

Nigel Heller, Director N.Europe, Finantix,
“We are delighted to have SEB as a customer in the Baltics, this project was well run and we again delivered according to the time scales requested by the Bank. Seeing the solution in live production adds another Client that is using Finantix software to gain competitive advantage in their marketplace, and gaining an early ROI helps vindicate the choice of Finantix. We look forward to assisting SEB to further leverage existing, and provide new, components to further strengthen SEB’s commitment to their customers".

About SEB Vilniaus Bankas:
SEB Vilniaus Bankas, member of SEB, a Northern European financial group which has been active in the market for 150 years already, is Lithuania’s major commercial bank offering a full range of financial services to retail and corporate customers and financial institutions. SEB Vilniaus Bankas is the leader in key local banking markets, its customer base numbering 928 clients all over Lithuania. SEB Vilniaus Bankas Group includes SEB Vilniaus Bankas with its 64 customer service outlets and seven subsidiary companies: SEB VB Busto Bankas (Mortgage Bank), SEB VB Gyvybes Draudimas (Life Insurance), SEB VB Investiciju Valdymas (Asset Management), SEB VB Lizingas (Leasing), SEB VB Nekilnojamasis Turtas (Real Estate), SEB VB Rizikos Kapitalo Valdymas (Venture Capital), SEB Vilfima (Corporate Finance). SEB Vilniaus Bankas Group also includes Bank Agio in Ukraine.

About Finantix
With offices in Helsinki, Hong Kong, London, Milan, Munich, Singapore and Venice, Finantix is the leading provider of component based software for the finance and banking business. Finantix Components offers a broad range of functionality for retail, private and business banking designed to support sales interactions and product origination, optimize branch services and transactions, manage advice led-selling processes and activities.
Leading financial institutions such as Standard Chartered Bank, Bank of China, Allied Irish Bank, First National Bank, Banca Intesa, Credit Suisse, Dunfermline Building Society, Kookmin Bank, SanPaolo IMI/Banca Fideuram among others selected Finantix Components to transform their channels into a sound orchestration of human and technical resources that increases sales opportunities, services productivity, advice capability, channels coordination and customer satisfaction.

For further information please contact:
Finantix UK - London
Email: sales@finantix.com