Fintech on Friday: Has wealth digitally delivered during the pandemic?

Alongside the Wealth Tech Awards for 2020, PWM hosted a video discussion around the key wealth management themes being highlighted and accelerated by the current Covid-19 crisis, including digital transformation, big data analytics and finding the illusive combination of human and robotic advice.

Written by Yuri Bender

The period following the onset of the coronavirus pandemic has been described by our expert panel as the most significant “stress test” ever seen in the digital financial services world.

“Many clients are unhappy with the digital experience offered by their private banks, said Finantix CEO Christine Ciriani. Her firm’s research shows 47 per cent of high net worth individuals are pressing their banks to prioritise digital innovation and improvement in client experience.”

“If you look at the focus, the last 10 years was really about automating manual processes,” said Ms Ciriani. “The drivers are really around regulatory compliance and shrinking margins. Automation was one way to be able to deliver digitalisation of services.”

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